As a buyer, you are asked to select a delivery method when buying your item (and pay for the corresponding fees). By default, we will offer you a delivery by the local postal service, additional options will depend on the seller and whether he has activated them or not.
Some of these delivery methods offer Track & Trace. This allows you to check when your order is about to be delivered. This also means that if your order takes longer than expected to arrive, the carrier can open an investigation to try and locate it (and potentially try to speed up delivery).
Which delivery modes come with Track & Trace
Track & Trace code is automatically included for any delivery where we (UW) provide the shipping label. This includes Mondial Relay, UPS, Bpost and PostNL. In this case, the tracking can be done directly via our platform.
For delivery with La Poste (or its subsidiary Colissimo), we do not provide a shipping label, however if the seller selected the right package type, prices will automatically take Track & Trace into consideration. The seller will need to pay shipping fees with Track & Trace and give you the code in the chat (so you can track your order on the carrier's website). We will pass on to him what you paid as soon as the order is finalised.
If a seller has chosen small package type with 1, 2 or 3 stamps, there will not be any Track & Trace (this usually is the case with PostNL, Bpost or La Poste shipping fees under 3,50€) and you will not be able to chose another delivery method. We would suggest you contact the seller in the Comments (before buying the product) and ask him to change the package type so Track & Trace becomes available.
How to track your shipment
If we have provided a shipping label, go to Menu > My orders and click on the item to open the order page, then on the "Track my item" button to access the tracking status.
If the label failed to generate, or if the order is shipped with La Poste, you will need to track your order directly on the carrier's website using the Track & trace code provided by the seller in the chat.
Dependent on weather conditions and traffic, your postman is doing their best to deliver your shipment as fast as possible. It will usually take few days to get to you but it may take up to 2 weeks (or 3 weeks for international shipping). If the shipment hasn't been received within 14 days, do not hesitate to contact our Customer Support team. They're available every day to help you sort this out!