Once the seller has confirmed in the order page that he/she has received the item(s) back, we will refund you. This will include:
- the product price (or the agreed proportion if you are returning part of a bundle),
- the shipping fees you paid when you ordered the item(s),
We will not however refund the following:
- the cost of returning the item(s) to the seller
- the cost of the envelop/packaging used to return the article(s)
- the service/administration fees
The payment will be processed within 24 hours and you will see it on your bank account within 3 working days.
Therefore, please make sure that you have provided the correct bank information (IBAN) on your UW account so we can refund you. You can add/modify it via Menu > Settings > IBAN.
If your return request was for replica reasons, you will need to send the order back to us for checking, not to the seller's address. If the item turns out to be a replica, we will confiscate it and refund you as above. We will also refund you the cost of shipping the item to us, as soon as we receive a copy of the receipt.