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When & how to get paid

When a buyer receives your order and decides to keep it, we pay you! The buyer has already transferred the money to United Wardrobe and we have been keeping it safe while the order was being delivered. When the order is completed, we deduct the service fee and pay you the rest.

Completing the order

Once the package is confirmed as received on our platform, the buyer has 4 days to decide if he/she wants to keep the order (and therefore complete it), or fill in a return request. If the buyer completes the order within those 4 days or our system automatically completes the order after 4 days, you will get paid!

Transferring the money

We do our payouts every morning, this means we usually pay you within 24 hours! You will get an email when we have transferred the money to you, with the expected amount and the bank account used. We expect you to receive this money within 3 business days. This however depends on which bank you use. Unfortunately, this is out of our hands. When you did not receive the money on the same day we transferred it, we advise you to wait two more days. The money is on it's way!

Weekend delay

We also do our payouts in the weekends. This means you will get an email from us on Saturday or Sunday saying that we have transferred your money. The bank, on the other hand, processes these transactions on Monday morning, meaning you will receive the money between Monday and Thursday. This is also out of our hands and we ask for your understanding. 

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