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COVID-19: general update

Even if countries are slowly loosening the rules around the Corona virus (COVID-19), it is still very important to protect yourself and those around you. Some of the measures still in place may impact your orders on United Wardrobe. 

We have therefore outlined the current status and our recommendations. Keep in mind though that things are changing day by day in each country so answers could be different again tomorrow. We will update this article as new information comes in.

COVID-19

According to the World Health Organisation (WHO) this current Coronavirus disease (COVID-19) is a new strain from a large family of Coronaviruses viruses. 

Researches up to now have indicated that this COVID-19 virus is mostly spread through close contact with an infected person or through respiratory droplets when an infected person coughs or sneezes too close to you.

To stay up-to-date on the situation please check out here. But in any case, it is important to respect the WHO recommended measures to protect yourself

Contamination through packages and clothing

It is not likely that you would catch the virus through your received package. According to the WHO, the virus has a small chance of survival on surfaces. So by the time your package travels and gets to you, any trace of virus should be dead. We however advise you to clean the item with simple disinfectant or wash it after completing your order. You should also wash your hands before and after taking care of the items.

If you want more information on how to wash the clothes best, you can consult the website of the American CDC (Centers for Disease Control and Prevention).

Sending and receiving packages

Of course, with the latest measures put in place by governments, sending packages can still be a bit of a challenge. Postal and service points are re-opening step by step but many can still be closed. If this is the case for your usual point, please check in your neighbourhood to see if any other shops are open. Postal points that are situated in supermarkets will likely stay open.

We provide below a status from each of our shipping partners. This will be updated as the situation changes.

Shipping with PostNL

PostNL is gradually increasing the volume of deliveries and getting back to some "normal". However, your parcels may still take longer than usual to get to you. They do take extra measures for their employees who deliver your packages at your door. Please make sure you respect these measures and the 1,5 meter distance with the delivery person.

For shipment to France, deliveries have started again since France lifted some lock-down restrictions on May 11th. We advise you to keep an eye on the Track & Trace code to get the latest information about your shipment.

The latest information about this subject can be found on the website of PostNL.

Shipping with Bpost

Bpost is gradually increasing the volume of deliveries and getting back to some "normal". However, your parcels may still take longer than usual to get to you. They still have a few measures in place regarding postal points. 

For shipment to France, deliveries have started again since France lifted some lock-down restrictions on May 11th. We advise you to keep an eye on the Track & Trace code to get the latest information about your shipment.

You can read about all the measures in the latest Bpost press release.

Shipping with La Poste/Colissimo

Shipping with La Poste/Colissimo was affected by the lock down but it is now gradually getting back to previous volume and timeframes. They are working hard to deliver letters and parcels to your home as soon as possible but you should still expect delays. They have put in place a number of measures to protect you and their employees. You can read about these measures here, and please make sure you respect them for everyone's safety.

In particular, if you really want to ship your orders, we strongly recommend that you order your label or stamps online (directly on the La Poste website), print them at your home and then use the pick up from your mail box service (free with any Colissimo label purchased online) to avoid going outside.

If you need to go to a post office (and cannot just put your package in a mail box), check out which ones are open in your area here but please make sure you comply with the government's measures.

Shipping with UPS

According to UPS, access points in the Netherlands and Belgium remain open. However, the shop-owners can decide for themselves if they want to close their shop or not. They will communicate this to UPS and this will be updated on the UPS website. There is however a small delay between the UPS website and the UPS points listed on UW. So please check out UPS website to see if your service point is closed or to find the closest one.

In France, shops were previously closed by order of the government (except supermarkets and tobacco places). This meant that most packages couldn't be delivered by UPS in France. But good news! As the strict lock-down in France was lifted on 11 May, service points can slowly re-open and UPS package can be delivered again. 

We had to suspend sales in France during the strict lock-down but it is now possible for French users to buy and sale again on UW. You can read more about this here.

Shipping with Mondial Relay

Following the French government's directives, Mondial Relay had stopped all deliveries in France between Tuesday 17 March 2020 and Monday 11 May 2020. This impacted all orders within France, but also between Belgium and France. In a nutshell:

  • Belgium to Belgium delivery is as usual  though some service points may be closed - please check Mondial Relay's website
  • France to France delivery, France to Belgium delivery, and Belgium to France delivery has started again, as French service points are re-opening. To be sure, check with the website and your service point!
We had to suspend sales in France during the strict lock-down but it is now possible for French users to buy and sale again on UW. You can read more about this here.

Useful links

For the latest information, we refer you to the following websites.

Shipping compagnies' websites

Health organisations' websites

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