United Wardrobe EN Help Center home page

Articles in this section

Privacy information policy

Safety for our users is essential for us at United Wardrobe. You can stay totally safe and protected by following United Wardrobe #1 rule: always buy and sell through United Wardrobe payment system!

Our payment system

To make payment even safer and further improve your financial data's protection, we work with a secure payment partner (Stripe, also used by Booking.com for example).

As part of working with them, sellers' identities must be verified by Stripe before we can pay them out. This verification requires your full name and date of birth (as shown on your ID documents), your address and your bank account number/IBAN. In filling in this information you accept Stripe's Terms & Conditions, and therefore give us permission to pass on the above information to them. 

This will then be verified by Stripe. If it cannot verified, you will be asked to go through an additional check where you will need to provide a copy of a valid ID and/or proof of address. Stripe will check this information and once your identity has been verified, you are ready to be paid out. And don't worry, you only need to do this once (unless, for example, you want to change your name or IBAN).

This information will safely be stored by Stripe. In particular, the copy of your ID and your IBAN will not be stored on UW. You can read Stripe's Privacy policy here.

If you receive more than 2.500€ in payments (cumulated sales), or if your payout has been pending for more than 6 months, you will also be required to upload a copy of your ID, even if the first identity verification was validated.

Help us protect you: beware of scammers!

We encourage you to take the necessary precautions for keeping your personal information safe too by not sharing them on the platform with other users. Only your real name or delivery address become available to the seller, after you have purchased an item.

Our safety team is responsible every day for detecting scammers and items that do not meet our conditions. Our team proactively reduces the chance of a bad purchase. However, it's possible that you will cross the road of misbehaving users. Some red flags to look out for: 

  • People asking you to share your bank account, credit card number, PayPal account or other personal details with them.
  • Requests to send cash through the post or transfer money directly to them, via bank transfer for example.
  • Users asking you to pay through a third party payment service.

Most of these scammers will start by asking for information (for example additional pictures) to be sent to their email address or phone number. So please, help us help you and do not respond to these requests.

Was this article helpful?